Your consent to using this website
We may in the future change this policy, and if we do so we will
post the amended policy on this website. For clarity, references in
in the TalkTalk Telecom Group plc group of companies from time to
time unless specified otherwise and as the context permits.
How your personal information is used by TalkTalk Technology
When you email us, we may ask for certain information to be able
to check this record and answer your questions quickly and
accurately. When you contact us, in any way, we may make a note of
this contact if it is relevant to your permanent record. This
allows us to provide a higher level of ongoing care.
When you use the website at www.talktalktechnology.com
we may ask you to provide certain information, for example if you
are looking for work experience.
We may share your information with companies within the TalkTalk
Group Limited group of companies and other carefully selected third
parties for the purposes described in this policy and, in the event
that we undergo re-organisation or are sold to a third party, you
agree that your information may be transferred to that re-organised
entity or third party.
These purposes may include:
- details you give us on application forms or during
conversations with you on the telephone,
- details you give us so that we can provide you with
- details we receive from fraud detection agencies,
- details you give us through use of our website.
You agree that we may use and update this centrally held
- to identify products and services which might be suitable for
- to prevent and detect fraud;
- to update our records about you;
- to check your identity.
We may also use your information for research and statistical
analysis with the aim of improving our services.
We may use the personal information we collect from you to build
up a profile of your interests and preferences. This information
may be disclosed to other companies in the TalkTalk Group Limited
group of companies and carefully selected third parties and/or used
to make you aware of products or services that you may find of
interest. If you do not wish your details to be used for the
purposes described above, please write to us c/o The Data
Controller, PO Box 390, Southampton, SO30 9AQ stating your full
name, address, account number and mobile phone number. Please note:
this will not affect any marketing consent which you have already
given in respect of agreements relating to other products and/or
When assessing an application, we may use automated
decision-making systems, for example where you confirm your
eligibility to work in the UK.
If you request it, on payment of a fee, which is currently £10,
we will provide you with a copy of the personal information to
which you are entitled that we hold about you. This request must be
made in writing to us c/o The Data Controller, PO Box 390,
Southampton, SO30 9AQ.
The information we hold about you is confidential. We will only
disclose it outside the TalkTalk Group Limited group of companies
- you give us your consent,
- it is needed by certain reputable third parties,
- in order to obtain professional advice,
- we or others need to investigate or prevent crime (e.g. to
fraud prevention agencies),
- the law permits or requires it, or any regulatory or
governmental body requests or requires it, even without your
- there is a duty to the public to reveal the information.
your use of the website, including things like your connection
speed, details of your operating system, the time and duration of
your visit and your IP address. The information collected by
cookies enables us to understand the use of our site, including the
number of visitors we have, the pages viewed per session, time
exposed to particular pages etc.
This in turn helps us to provide you with a better experience,
since we can evaluate the level of interest in the content of our
website and tailor it accordingly. We do not store information
obtained from cookies alongside your personal information and we
will not attempt to personally identify you from your IP address
unless required to as a matter of law or regulation or in order to
protect our or our other customers' rights. Most browsers
automatically accept cookies. You can set your browser options so
that you will not receive cookies and you can also delete existing
cookies from your browser. However, you may find that some parts of
Cookies are small pieces of information which websites place on
your computer so when you return the site knows who you are and
what you did when you visited before. Cookies don't harm your
computer, and almost all commercial websites use them to make their
sites more personal and easier to use. You can set your browser to
make it difficult to use certain websites.
Children and TalkTalk
We do not specifically collect information about children and
believe that children should always get the consent of their
parents before giving out any personal information. Where children
are specifically encouraged to participate on the website, they
will always be advised that they should seek parental permission
before they continue with the activity. We recommend that parents
actively participate and where possible monitor their children's
use of the internet and the website.
We may monitor, record, store and use any telephone, email or
other electronic communications with you for training purposes, so
that we can check any instructions given to us and to improve the
quality of our customer service.
We will monitor network traffic from time to time for the
purposes of backup and problem solving and in order to ensure that
you are not misusing any of the services provided to you.
Protecting your privacy
To the extent that sensitive personal data is processed about
you, we will employ appropriate security measures given the nature
of that data. However, you recognise that your use of the Internet
and our website is entirely at your own risk. We have tried to
create a secure and reliable website for our users. However, we
have no responsibility or liability for the security of personal
information transmitted via the Internet.
Our website may provide links and banner advertisements to third
party sites. Please note that we are not responsible for, and have
no control over, information that is submitted to or collected by
these third parties. Since we do not control those websites, you
are responsible for reviewing and abiding by the privacy policies
of these third party sites.
We may check what you have told us and share that information
with fraud prevention agencies. It is important that you give us
accurate information. If you give us false or inaccurate data and
we suspect fraud we will record this at the fraud prevention
You are responsible for informing us that your personal details
have changed: for example, a change of address or to your title.
You confirm that you will inform us of any change to your personal
information as soon as is reasonably practicable in order that we
may update our records. Please note that notification of any change
to your personal information must be updated on the online
Please note that this policy will be reviewed, and may change,
from time to time. The revised policy will be posted to this page
so that you are always aware of the information we collect, how we
use it and under what circumstances we disclose it.
Any decision made by us in relation to the services provided to
you shall be final.